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Self-Checkouts And Their Detractors

12/12/2019 Finance  No comments

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So I don’t know about you, but I’m not a fan of self-checkouts. Don’t you prefer the human touch? I do. Do you enjoy laboriously placing items on a machine, or kiosk, and following directions from a disembodied voice on how to make a simple transaction? I don’t.

In September, I was forced to think about such matters when two automatic checkout machines were installed in my local CVS store in New Jersey. They appeared one day, replacing two cashier positions out of four. As I stood in line waiting for a human being while glaring at the machines, a cashier I was friendly with beckoned me over to one of the kiosks, where she was assisting people trying to use them. “No way,” I said. “I’m not going to use those things.”

Granted, I’m an elderly shopper with a long-s...

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